- 职位描述
- Responsibilities / Duties
Collaboration in the framework of Customer Care (Product Maintenance): Clarification of customer enquiries with feedback to the customer, reproduction and analysis of customer problems (faults); 2nd level support (support of customer project teams, especially for Control Centre)
- Fault detection
- Support in respect of production acceptance and customer acceptance
- Support to the project team during release/upgrades
- Compilation of test configurations and parameterizations, call-back to customer according to level of priority
- Retrieving further information from the customer in order to clarify a defect.
-Transfer of field defects to PM Maintenance (via data base), participate at monthly "Information Exchange Meeting - PM / PM Maintenance / System Engineer" (discussion of indicated customer problems / requests regarding product update/upgrade)
- Compilation of proposals for FAQ database contents in co-ordination with the PM; informing the customer regarding the progress of defect removal
- 企业介绍
- Contacts / Interfaces
R&D Teams within SPA
R&D of Siemens Energy Automation in Germany
Product lifecycle manager
Engineering Team within SPA
HQ Customer Care team
Business Development
- 工作地址
-
南京
投递简历
